Last Revised: 11th July 2019
Information bitHolla Collects
We want you to understand the types of information we collect when you register for and use bitHolla's services
Information you provide to us at registration
When you create a bitHolla Account, you provide us with personal information that includes your contact information (Email Address, and a password). You can also choose to add a Google Authenticator account to be used for 2FA verification for improved security.
Information we collect when authenticating user identity
To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), bitHolla requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. This entails collecting formal identification.
Service Usage Information
Through your use of the bitHolla platform, we also monitor and collect tracking information related to usages such as access date & time, device identification, operating system, browser type, and IP address. This information may be directly obtained by bitHolla or through third party services. This service usage data helps us our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
For all user accounts, we collect transaction information including deposit snapshots, account balances, trade history, withdrawals, order activity, and distribution history. This transaction data is monitored for suspicious trading activity for user fraud protection, and legal case resolution.
How Does bitHolla Protect User Data
bitHolla has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: PCI Scanning, Secured Sockets Layered encryption technology, pseudonymization, internal data access restrictions, and strict physical access controls to buildings & files. Please note that it is impossible to guarantee 100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.
If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact bitHolla customer service immediately.